Job Description
Technical Customer Support Agent with Fluent German
Role Summary
Our mission is to provide the ultimate support experience through
best-in-class service and innovative solutions to allow partners to
learn grow and engage with the content aggregator
As a support agent you will provide a combination of high touch &
scaled transactional support to eligible partners and educate them on
how to use the product abide by Terms of Use answer rights management
questions as well as troubleshooting technical issues You will
identify top issues root cause analysis and resolution You will also
achieve operational efficiency towards reactive support
Roles and Responsibilities
- Support partners in a range of topics (video uploads channel
management monetization analytics and any product technical issues)
with emphasis on high user satisfaction and quality
- Provide education on supported devices new features and product
updates
- Troubleshoot and help resolve technical issues in a friendly and
accurate manner
- Collaboratively share feedback through appropriate channels related
to tools processes or systemic user product issues
- Flag trends and potential global technical issues
- Escalate issues providing all the relevant information when required
striving to resolve them in a timely manner
Qualifications
Technical Customer Support Agent with Fluent German
Required Skills Competencies Experience
- Fluency in English plus excellent native-level written and verbal
communication skills in language of support
- 2 years**Apply on the website**; experience in customer support
for said language (chat voice email) working directly with consumers
(B2C)
- Customer service mindset Strong customer user focus with the desire
to help and put users first Ability to empathize and relate to users
is key to this role
- Excellent communicator
- Must exhibit active listening be able to probe effectively and
handle issues and complaints in a courteous professional and friendly
manner
- Ability to grasp complex and technical concepts and communicate them
to a non technical audience in a friendly and easy to understand
format
- Demonstrates speed agility critical-thinking and problem-solving
skills
- Ability to learn retain ?large amounts of product procedure policy
and system information and quickly adopt changes
- Experience with prioritizing multiple tasks in a fast paced and
ambiguous environment
- Significant attention to detail
- Team player with ability to work in a fast-paced collaborative and
constantly evolving environment
- Strong work ethic and ability to work with minimal supervision
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age race
creed colour religion sex national origin ancestry disability status
veteran status sexual orientation gender identity or expression
genetic information marital status citizenship status or any other
basis as applicable by law
Job candidates will not be obligated to disclose sealed or expunged
records of conviction or arrest as part of the hiring process Position: Technical Customer Support Agent with fluent German
Job Description
Technical Customer Support Agent with Fluent German
Role Summary
Our mission is to provide the ultimate support experience through
best-in-class service and innovative solutions to allow partners to
learn grow and engage with the content aggregator
As a support agent you will provide a combination of high touch &
scaled transactional support to eligible partners and educate them on
how to use the product abide by Terms of Use answer rights management
questions as well as troubleshooting technical issues You will
identify top issues root cause analysis and resolution You will also
achieve operational efficiency towards reactive support
Roles and Responsibilities
- Support partners in a range of topics (video uploads channel
management monetization analytics and any product technical issues)
with emphasis on high user satisfaction and quality
- Provide education on supported devices new features and product
updates
- Troubleshoot and help resolve technical issues in a friendly and
accurate manner
- Collaboratively share feedback through appropriate channels related
to tools processes or systemic user product issues
- Flag trends and potential global technical issues
- Escalate issues providing all the relevant information when required
striving to resolve them in a timely manner
Qualifications
Technical Customer Support Agent with Fluent German
Required Skills Competencies Experience
- Fluency in English plus excellent native-level written and verbal
communication skills in language of support
- 2 years**Apply on the website**; experience in customer support
for said language (chat voice email) working directly with consumers
(B2C)
- Customer service mindset Strong customer user focus with the desire
to help and put users first Ability to empathize and relate to users
is key to this role
- Excellent communicator
- Must exhibit active listening be able to probe effectively and
handle issues and complaints in a courteous professional and friendly
manner
- Ability to grasp complex and technical concepts and communicate them
to a non technical audience in a friendly and easy to understand
format
- Demonstrates speed agility critical-thinking and problem-solving
skills
- Ability to learn retain ?large amounts of product procedure policy
and system information and quickly adopt changes
- Experience with prioritizing multiple tasks in a fast paced and
ambiguous environment
- Significant attention to detail
- Team player with ability to work in a fast-paced collaborative and
constantly evolving environment
- Strong work ethic and ability to work with minimal supervision
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age race
creed colour religion sex national origin ancestry disability status
veteran status sexual orientation gender identity or expression
genetic information marital status citizenship status or any other
basis as applicable by law
Job candidates will not be obligated to disclose sealed or expunged
records of conviction or arrest as part of the hiring process
We need : English (Good)
Type: Permanent
Payment:
Category: Others